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Shipments & Payments

View all products

Shipments & Payments

View all products

Shipping and Payment Information
Here you will find information about shipping and payment information. If you have any questions after reading this information, please feel free to contact us via our customer service via +31 (0)20 3632107 or send an email to

Delivery within the United Kingdom
Our products are sent by DHL Parcel. All orders within the United Kingdom will be delivered completely free of charge. After receiving your payment, you will receive your order confirmation and the order will be delivered free of charge within 5 working days. Orders are not been processed, shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Secure payment via Credit Card or PAYPAL
As soon as you proceed from the shopping cart to the checkout process and opt for payment via Credit Card or PAYPAL, the page will automatically switch to a secure SSL connection. This allows you to be sure that you can pay securely.

Payment options
– Klarna Afterpay
– Amazone Pay
– Apple Pay
– Bancontact
– Belfius
– Creditcard
– Giropay
– Google Pay
– iDeal
– Maestro
– Mastercard
– Paypal
– Sofort
– Visa

For SEPA payments you can transfer the purchase amount to our IBAN account number NL02ABNA0533270634 in the name of WINIX Europe B.V. in Amsterdam, specifying your order number.

All product prices in our WINIX Filter shop include 21% VAT

Your refund will be issued to the same account/credit card the payment was made with, within 5-7 days after receiving your return.


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Due to a technical problem, we are unfortunately not available by telephone now. You can reach us by email at: or