{"id":3402,"date":"2022-11-08T15:08:27","date_gmt":"2022-11-08T15:08:27","guid":{"rendered":"https:\/\/winixeurope.eu\/retourneren\/"},"modified":"2023-06-20T09:25:53","modified_gmt":"2023-06-20T09:25:53","slug":"les-retours-et-le-service-apres-vente","status":"publish","type":"page","link":"https:\/\/winixeurope.eu\/fr\/les-retours-et-le-service-apres-vente\/","title":{"rendered":"Les retours et le service apr\u00e8s vente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column]<div class=\"templatera_shortcode\"><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1666870742026{padding-top: 13px !important;padding-bottom: 11px !important;background-color: #efefef !important;}.vc_custom_1667297281589{padding-top: 13px !important;padding-bottom: 0px !important;background-color: #efefef !important;}.vc_custom_1668697064807{padding-right: 14% !important;padding-left: 14% !important;}<\/style><div class=\"vc_row wpb_row vc_row-fluid sticky_rij_desktop vc_custom_1666870742026 wpex-vc-full-width-row wpex-vc-full-width-row--centered wpex-relative wpex-vc_row-has-fill wpex-vc-reset-negative-margin\"><div class=\"wpb_column sticky_kolom vc_column_container vc_col-sm-12 vc_hidden-xs\"><div class=\"vc_column-inner vc_custom_1668697064807\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vcex-list_item.vcex_69e469073285c{color:#757575;font-size:13px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center vcex_69e469073285c\"><a href=\"https:\/\/winixeurope.eu\/fr\/livraison-et-paiement\/\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M48 0C21.5 0 0 21.5 0 48V368c0 26.5 21.5 48 48 48H64c0 53 43 96 96 96s96-43 96-96H384c0 53 43 96 96 96s96-43 96-96h32c17.7 0 32-14.3 32-32s-14.3-32-32-32V288 256 237.3c0-17-6.7-33.3-18.7-45.3L512 114.7c-12-12-28.3-18.7-45.3-18.7H416V48c0-26.5-21.5-48-48-48H48zM416 160h50.7L544 237.3V256H416V160zM112 416a48 48 0 1 1 96 0 48 48 0 1 1 -96 0zm368-48a48 48 0 1 1 0 96 48 48 0 1 1 0-96z\"\/><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">Livraison gratuite <\/div><\/div><\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vcex-list_item.vcex_69e4690736144{color:#757575;font-size:13px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center local-scroll-link vcex_69e4690736144\"><a href=\"#10korting\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M168 80c-13.3 0-24 10.7-24 24V408c0 8.4-1.4 16.5-4.1 24H440c13.3 0 24-10.7 24-24V104c0-13.3-10.7-24-24-24H168zM72 480c-39.8 0-72-32.2-72-72V112C0 98.7 10.7 88 24 88s24 10.7 24 24V408c0 13.3 10.7 24 24 24s24-10.7 24-24V104c0-39.8 32.2-72 72-72H440c39.8 0 72 32.2 72 72V408c0 39.8-32.2 72-72 72H72zM176 136c0-13.3 10.7-24 24-24h96c13.3 0 24 10.7 24 24v80c0 13.3-10.7 24-24 24H200c-13.3 0-24-10.7-24-24V136zm200-24h32c13.3 0 24 10.7 24 24s-10.7 24-24 24H376c-13.3 0-24-10.7-24-24s10.7-24 24-24zm0 80h32c13.3 0 24 10.7 24 24s-10.7 24-24 24H376c-13.3 0-24-10.7-24-24s10.7-24 24-24zM200 272H408c13.3 0 24 10.7 24 24s-10.7 24-24 24H200c-13.3 0-24-10.7-24-24s10.7-24 24-24zm0 80H408c13.3 0 24 10.7 24 24s-10.7 24-24 24H200c-13.3 0-24-10.7-24-24s10.7-24 24-24z\"\/><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">Enregistrer 10 \u20ac de r\u00e9duction<\/div><\/div><\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vcex-list_item.vcex_69e4690736cc9{color:#757575;font-size:13px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center vcex_69e4690736cc9\"><a href=\"https:\/\/winixeurope.eu\/fr\/livraison-et-paiement\/\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 34 32\"><path d=\"M31.429 2.286q1.179 0 2.018 0.839t0.839 2.018v21.714q0 1.179-0.839 2.018t-2.018 0.839h-28.571q-1.179 0-2.018-0.839t-0.839-2.018v-21.714q0-1.179 0.839-2.018t2.018-0.839h28.571zM2.857 4.571q-0.232 0-0.402 0.17t-0.17 0.402v4h29.714v-4q0-0.232-0.17-0.402t-0.402-0.17h-28.571zM31.429 27.429q0.232 0 0.402-0.17t0.17-0.402v-10.857h-29.714v10.857q0 0.232 0.17 0.402t0.402 0.17h28.571zM4.571 25.143v-2.286h4.571v2.286h-4.571zM11.429 25.143v-2.286h6.857v2.286h-6.857z\"><\/path><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">Klarna payer plus tard<\/div><\/div><\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vcex-list_item.vcex_69e4690737423{color:#757575;font-size:13px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center vcex_69e4690737423\"><a href=\"https:\/\/winixeurope.eu\/fr\/enregistrez\/\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M24 32C10.7 32 0 42.7 0 56V456c0 13.3 10.7 24 24 24H40c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H24zm88 0c-8.8 0-16 7.2-16 16V464c0 8.8 7.2 16 16 16s16-7.2 16-16V48c0-8.8-7.2-16-16-16zm72 0c-13.3 0-24 10.7-24 24V456c0 13.3 10.7 24 24 24h16c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H184zm96 0c-13.3 0-24 10.7-24 24V456c0 13.3 10.7 24 24 24h16c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H280zM448 56V456c0 13.3 10.7 24 24 24h16c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H472c-13.3 0-24 10.7-24 24zm-64-8V464c0 8.8 7.2 16 16 16s16-7.2 16-16V48c0-8.8-7.2-16-16-16s-16 7.2-16 16z\"\/><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">garantie d'un an suppl\u00e9mentaire<\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid sticky_rij_desktop vc_custom_1667297281589 wpex-vc-full-width-row wpex-vc-full-width-row--centered wpex-relative wpex-vc_row-has-fill wpex-vc-reset-negative-margin\"><div class=\"wpb_column sticky_kolom vc_column_container vc_col-sm-12 vc_hidden-lg vc_hidden-md vc_hidden-sm\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">        <style>\r\n        \t.unique-carousel-467 .owl-next, .unique-carousel-467 .owl-prev{\r\n        \t\tbackground: rgba(30,115,190,0.01)  !important;\r\n        \t\tcolor: #c2c2c2 !important;\r\n        \t}\r\n\r\n        \t.unique-carousel-467.owl-theme .owl-dots .owl-dot.active span, .unique-carousel-467.owl-theme .owl-dots .owl-dot:hover span{\r\n        \t\tbackground:  !important;\r\n        \t}\r\n\r\n        \t.owl-next, .owl-prev{\r\n        \t\ttop: 40%;\r\n        \t}\r\n        <\/style>\r\n        <div class=\"wdo-carosuel-container unique-carousel-467 owl-carousel owl-theme\">\r\n        \t\r\n        <div class=\"item\">\r\n        \t<style>.vcex-list_item.vcex_69e469073872e{color:#757575;font-size:14px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center vcex_69e469073872e\"><a href=\"https:\/\/winixeurope.eu\/fr\/livraison-et-paiement\/\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 34 32\"><path d=\"M31.429 2.286q1.179 0 2.018 0.839t0.839 2.018v21.714q0 1.179-0.839 2.018t-2.018 0.839h-28.571q-1.179 0-2.018-0.839t-0.839-2.018v-21.714q0-1.179 0.839-2.018t2.018-0.839h28.571zM2.857 4.571q-0.232 0-0.402 0.17t-0.17 0.402v4h29.714v-4q0-0.232-0.17-0.402t-0.402-0.17h-28.571zM31.429 27.429q0.232 0 0.402-0.17t0.17-0.402v-10.857h-29.714v10.857q0 0.232 0.17 0.402t0.402 0.17h28.571zM4.571 25.143v-2.286h4.571v2.286h-4.571zM11.429 25.143v-2.286h6.857v2.286h-6.857z\"><\/path><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">Klarna payer plus tard<\/div><\/div><\/a><\/div>        <\/div>\r\n\r\n        \r\n        <div class=\"item\">\r\n        \t<style>.vcex-list_item.vcex_69e4690738daf{color:#757575;font-size:14px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center local-scroll-link vcex_69e4690738daf\"><a href=\"#10kortingmobiel\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M168 80c-13.3 0-24 10.7-24 24V408c0 8.4-1.4 16.5-4.1 24H440c13.3 0 24-10.7 24-24V104c0-13.3-10.7-24-24-24H168zM72 480c-39.8 0-72-32.2-72-72V112C0 98.7 10.7 88 24 88s24 10.7 24 24V408c0 13.3 10.7 24 24 24s24-10.7 24-24V104c0-39.8 32.2-72 72-72H440c39.8 0 72 32.2 72 72V408c0 39.8-32.2 72-72 72H72zM176 136c0-13.3 10.7-24 24-24h96c13.3 0 24 10.7 24 24v80c0 13.3-10.7 24-24 24H200c-13.3 0-24-10.7-24-24V136zm200-24h32c13.3 0 24 10.7 24 24s-10.7 24-24 24H376c-13.3 0-24-10.7-24-24s10.7-24 24-24zm0 80h32c13.3 0 24 10.7 24 24s-10.7 24-24 24H376c-13.3 0-24-10.7-24-24s10.7-24 24-24zM200 272H408c13.3 0 24 10.7 24 24s-10.7 24-24 24H200c-13.3 0-24-10.7-24-24s10.7-24 24-24zm0 80H408c13.3 0 24 10.7 24 24s-10.7 24-24 24H200c-13.3 0-24-10.7-24-24s10.7-24 24-24z\"\/><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">Enregistrer 10 \u20ac de r\u00e9duction<\/div><\/div><\/a><\/div>        <\/div>\r\n\r\n        \r\n        <div class=\"item\">\r\n        \t<style>.vcex-list_item.vcex_69e46907396ba{color:#757575;font-size:14px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center vcex_69e46907396ba\"><a href=\"https:\/\/winixeurope.eu\/verzend-betaalinformatie\/\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M48 0C21.5 0 0 21.5 0 48V368c0 26.5 21.5 48 48 48H64c0 53 43 96 96 96s96-43 96-96H384c0 53 43 96 96 96s96-43 96-96h32c17.7 0 32-14.3 32-32s-14.3-32-32-32V288 256 237.3c0-17-6.7-33.3-18.7-45.3L512 114.7c-12-12-28.3-18.7-45.3-18.7H416V48c0-26.5-21.5-48-48-48H48zM416 160h50.7L544 237.3V256H416V160zM112 416a48 48 0 1 1 96 0 48 48 0 1 1 -96 0zm368-48a48 48 0 1 1 0 96 48 48 0 1 1 0-96z\"\/><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">Livraison gratuite <\/div><\/div><\/a><\/div>        <\/div>\r\n\r\n        \r\n        <div class=\"item\">\r\n        \t<style>.vcex-list_item.vcex_69e469073af5a{color:#757575;font-size:14px;}<\/style><div class=\"vcex-list_item vcex-module wpex-m-0 wpex-max-w-100 wpex-mb-5 wpex-text-center vcex_69e469073af5a\"><a href=\"https:\/\/winixeurope.eu\/fr\/enregistrez\/\" class=\"vcex-list-item-link wpex-no-underline wpex-inherit-color\"><div class=\"vcex-list-item-inner wpex-inline-flex wpex-flex-no-wrap\"><div class=\"vcex-list-item-icon wpex-mr-10\"><div class=\"vcex-list-item-icon-inner vcex-icon-wrap wpex-inline-flex wpex-justify-center wpex-items-center wpex-leading-none wpex-child-inherit-color\"><span class=\"wpex-icon--w wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M24 32C10.7 32 0 42.7 0 56V456c0 13.3 10.7 24 24 24H40c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H24zm88 0c-8.8 0-16 7.2-16 16V464c0 8.8 7.2 16 16 16s16-7.2 16-16V48c0-8.8-7.2-16-16-16zm72 0c-13.3 0-24 10.7-24 24V456c0 13.3 10.7 24 24 24h16c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H184zm96 0c-13.3 0-24 10.7-24 24V456c0 13.3 10.7 24 24 24h16c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H280zM448 56V456c0 13.3 10.7 24 24 24h16c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24H472c-13.3 0-24 10.7-24 24zm-64-8V464c0 8.8 7.2 16 16 16s16-7.2 16-16V48c0-8.8-7.2-16-16-16s-16 7.2-16 16z\"\/><\/svg><\/span><\/div><\/div><div class=\"vcex-list-item-text vcex-content wpex-flex-grow\">garantie d'un an suppl\u00e9mentaire<\/div><\/div><\/a><\/div>        <\/div>\r\n\r\n                <\/div>\r\n        <script type=\"text\/javascript\">\r\n\r\n        \tjQuery(document).ready(function ($) {\r\n                \/\/ (function($){\r\n                 \r\n                \/\/     $.fn.shuffle = function() {\r\n                 \r\n                \/\/         var allElems = this.get(),\r\n                \/\/             getRandom = function(max) {\r\n                \/\/                 return Math.floor(Math.random() * max);\r\n                \/\/             },\r\n                \/\/             shuffled = $.map(allElems, function(){\r\n                \/\/                 var random = getRandom(allElems.length),\r\n                \/\/                     randEl = $(allElems[random]).clone(true)[0];\r\n                \/\/                 allElems.splice(random, 1);\r\n                \/\/                 return randEl;\r\n                \/\/            });\r\n                 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slideBy:1,\r\n        \t\t    autoplay:true, \r\n        \t\t    nav:true,\r\n        \t\t    dots:false,\r\n        \t\t    navText:[\"<div class='nav-btn prev-slide'><\/div>\",\"<div class='nav-btn next-slide'><\/div>\"],\r\n        \t\t    responsive:{\r\n        \t\t        0:{\r\n        \t\t            items:1        \t\t        },\r\n        \t\t        600:{\r\n        \t\t            items:1        \t\t        },\r\n        \t\t        1000:{\r\n        \t\t            items:1        \t\t        }\r\n        \t\t    }\r\n        \t\t});\r\n        \t});\r\n        <\/script>\r\n        <\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1667919226083{background-image: url(https:\/\/winixeurope.eu\/wp-content\/uploads\/2022\/11\/WINIX_product_shop_pagina.jpg?id=791) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;start_pagina_visual_klasse&#8221; el_id=&#8221;start_pagina_visual_id&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;4\/5&#8243; offset=&#8221;vc_col-xs-6&#8243; css=&#8221;.vc_custom_1667300251189{margin-left: -45px !important;}&#8221;][vc_column_text]\n<h1><span class=\"h1_blauw_achtergrond\">Les retours et le service apr\u00e8s vente<\/span><\/h1>\n[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;]<a href=\"https:\/\/winixeurope.eu\/fr\/shop\/\" class=\"vcex-button theme-button inline grote_knop_paars\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Tous les produits<\/span><\/a> [\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-6&#8243;][vc_empty_space height=&#8221;700px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1667919322095{background-image: url(https:\/\/winixeurope.eu\/wp-content\/uploads\/2022\/11\/bg_mobile_slide.png?id=1202) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;start_pagina_visual_klasse&#8221; el_id=&#8221;start_pagina_visual_id&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;][vc_empty_space height=&#8221;350px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1667905292291{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221; css=&#8221;.vc_custom_1667905387624{margin-bottom: -70px !important;}&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text]\n<h1 style=\"text-align: left;\">Retours et SAV<\/h1>\n[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;]<a href=\"https:\/\/winixeurope.eu\/fr\/shop\/\" class=\"vcex-button theme-button align-left inline grote_knop_paars\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Tous les produits<\/span><\/a> [\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;110px&#8221;][vc_column_text]Si votre purificateur d\u2019air WINIX ou filtre a \u00e9t\u00e9 livr\u00e9 de mani\u00e8re incorrecte ou endommag\u00e9e, vous pouvez bien s\u00fbr le retourner. Aussi, si vous souhaitez utiliser la p\u00e9riode de r\u00e9flexion, vous pouvez contacter notre service de retour. Toutefois, vous devez toujours tenir compte de notre proc\u00e9dure de retour :<\/p>\n<ol>\n<li>Les purificateurs WINIX Airet les filtres WINIX ne peuvent pas \u00eatre retourn\u00e9s apr\u00e8s l\u2019ouverture de l\u2019emballage \u00ab\u00a0scell\u00e9\u00a0\u00bb en plastique, pour des raisons d\u2019hygi\u00e8ne. Apr\u00e8s tout, les filtres du purificateur d\u2019air WINIXet les filtres WINIX eux-m\u00eames sont scell\u00e9s lorsqu\u2019ils sont achet\u00e9s. L\u2019\u00e9tanch\u00e9it\u00e9 non scell\u00e9e et\/ou cass\u00e9e des filtres WINIX Air Purifier peut bien s\u00fbr \u00eatre retourn\u00e9e. Apr\u00e8s avoir cass\u00e9 le joint et\/ou ouvert l\u2019emballage en plastique \u00ab\u00a0scell\u00e9\u00a0\u00bb des filtres WINIX,\u00a0 le droit de retrait expirera.<\/li>\n<\/ol>\n<p><strong>Votre commande est incorrecte :<\/strong><\/p>\n<p>Nous nous excusons! Tout d\u2019abord, veuillez contacter notre service \u00e0 la client\u00e8le (dans les 14 jours suivant la livraison). Nous vous enverrons ensuite un formulaire de retour avec les conditions de retour correspondantes et vous pouvez nous retourner gratuitement le filtre \u00e0 purificateur d\u2019air WINIX. Nous vous enverrons le filtre purificateur d\u2019air d\u00e8s que possible. Ci-dessous nous \u00e9num\u00e9rons nos conditions de retour:<\/p>\n<ol>\n<li>Veuillez nous retourner le filtre \u00e0 purificateur d\u2019air WINIX dans son emballage d\u2019origine. Si vous n\u2019avez plus l\u2019emballage d\u2019origine, nous pouvons vous facturer pour cela.<\/li>\n<li>Enregistrez avec notre service \u00e0 la client\u00e8le et demandez un num\u00e9ro d\u2019autorisation de retour WINIX (WRA) et mentionnez-le avec de grands chiffres \u00e9pais sur l\u2019emballage. Sans WRA, les retours ne seront pas accept\u00e9s \u00e0 notre adresse de retour.<\/li>\n<li>Assurez-vous toujours d\u2019avoir un emballage suppl\u00e9mentaire qui s\u2019adapte autour de l\u2019emballage d\u2019origine du filtre \u00e0 purificateur d\u2019air WINIX. Cela maintient l\u2019emballage d\u2019origine du filtre en bon \u00e9tat.<\/li>\n<li>Lors de l\u2019envoi de votre retour, demandez toujours un code \u00ab\u00a0piste et trace\u00a0\u00bb parce que c\u2019est votre preuve de votre envoi de retour et aussi de la livraison \u00e0 notre adresse de retour.<\/li>\n<li>Cependant, il n\u2019est pas possible de livrer votre retour vous-m\u00eame \u00e0 notre adresse de retour.<\/li>\n<\/ol>\n<p><strong>Votre commande est endommag\u00e9e :<\/strong><\/p>\n<p>Il peut bien s\u00fbr arriver que votre commande est livr\u00e9e endommag\u00e9e. Si vous remarquez les dommages au moment de la livraison, refusez d\u2019accepter la commande. Si vous d\u00e9couvrez des dommages apr\u00e8s l\u2019ouverture de votre commande, veuillez nous le faire savoir d\u00e8s que possible (dans les 14 jours suivant la livraison) et nous chercherons imm\u00e9diatement une solution appropri\u00e9e.<\/p>\n<ol>\n<li>Veuillez nous retourner le filtre \u00e0 purificateur d\u2019air WINIX dans son emballage d\u2019origine. Si vous n\u2019avez plus l\u2019emballage d\u2019origine, nous pouvons vous facturer pour cela.<\/li>\n<li>Enregistrez avec notre service \u00e0 la client\u00e8le et demandez un num\u00e9ro d\u2019autorisation de retour WINIX (WRA) et mentionnez-le avec de grands chiffres \u00e9pais sur l\u2019emballage. Sans WRA, les retours ne seront pas accept\u00e9s \u00e0 notre adresse de retour.<\/li>\n<li>Assurez-vous toujours d\u2019avoir un emballage suppl\u00e9mentaire qui s\u2019adapte autour de l\u2019emballage d\u2019origine du filtre \u00e0 purificateur d\u2019air WINIX. Cela maintient l\u2019emballage d\u2019origine du filtre en bon \u00e9tat.<\/li>\n<li>Lors de l\u2019envoi de votre retour, demandez toujours un code \u00ab\u00a0piste et trace\u00a0\u00bb parce que c\u2019est votre preuve de votre envoi de retour et aussi de la livraison \u00e0 notre adresse de retour.<\/li>\n<li>Cependant, il n\u2019est pas possible de livrer votre retour vous-m\u00eame \u00e0 notre adresse de retour.<\/li>\n<li>D\u00e8s que nous aurons re\u00e7u votre commande, nous enqu\u00eaterons imm\u00e9diatement sur votre plainte.<\/li>\n<li>Nous vous enverrons imm\u00e9diatement un filtre \u00e0 purificateur d\u2019air WINIX de remplacement.<\/li>\n<\/ol>\n<p><strong>N\u2019\u00eates-vous pas satisfait?<\/strong><\/p>\n<p>Bien s\u00fbr, cela peut toujours arriver!\u00a0En tant que consommateur, vous avez le droit de retourner votre commande dans les 14 jours sans donner aucune raison. La soi-disant \u00ab\u00a0p\u00e9riode de r\u00e9flexion\u00a0\u00bb commence le lendemain de la r\u00e9ception de votre produit de commande en tant que consommateur.\u00a0Vous \u00eates oblig\u00e9 de traiter cet ordre avec soin. Communiquez toujours avec notre service \u00e0 la client\u00e8le en premier.<\/p>\n<ol>\n<li>Veuillez nous retourner le filtre \u00e0 purificateur d\u2019air WINIX dans son emballage d\u2019origine. Si vous n\u2019avez plus l\u2019emballage d\u2019origine, nous pouvons vous facturer pour cela.<\/li>\n<li>Enregistrez avec notre service \u00e0 la client\u00e8le et demandez un num\u00e9ro d\u2019autorisation de retour WINIX (WRA) et mentionnez-le avec de grands chiffres \u00e9pais sur l\u2019emballage. Sans WRA, les retours ne seront pas accept\u00e9s \u00e0 notre adresse de retour.<\/li>\n<li>Assurez-vous toujours d\u2019avoir un emballage suppl\u00e9mentaire qui s\u2019adapte autour de l\u2019emballage d\u2019origine du filtre \u00e0 purificateur d\u2019air WINIX. Cela maintient l\u2019emballage d\u2019origine du filtre en bon \u00e9tat.<\/li>\n<li>Lors de l\u2019envoi de votre retour, demandez toujours un code \u00ab\u00a0piste et trace\u00a0\u00bb parce que c\u2019est votre preuve de votre envoi de retour et aussi de la livraison \u00e0 notre adresse de retour.<\/li>\n<li>Cependant, il n\u2019est pas possible de livrer votre retour vous-m\u00eame \u00e0 notre adresse de retour.<\/li>\n<li>Les frais de cette d\u00e9claration ne seront pas rembours\u00e9s par nous. Vous pouvez bien s\u00fbr retourner le filtre \u00e0 purificateur d\u2019air WINIX \u00e0 vos frais.<\/li>\n<li>Le montant total de la commande sera rembours\u00e9 par nous sur votre compte bancaire dans un d\u00e9lai de 10 jours ouvrables.<\/li>\n<\/ol>\n<p><strong>Politique de retour<\/strong><\/p>\n<p>Pour exercer le droit de r\u00e9tractation, vous devez nous notifier votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat au moyen d\u2019une d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 (par exemple, lettre envoy\u00e9e par la poste, t\u00e9l\u00e9copie ou courrier \u00e9lectronique) par voie postale \u00e0 l&#8217;adresse:<br \/>\nWINIX Europe<br \/>\nHoogoorddreef 125<br \/>\n1101BB Amsterdam<br \/>\nPays-Bas (Europe)<\/p>\n<p>Par t\u00e9l\u00e9phone au +31 (0)20 \u2013 363 21 07 ou par Email \u00e0 l&#8217;adresse info@winixinc.eu.<\/p>\n<p>Pour que le d\u00e9lai de r\u00e9tractation soit respect\u00e9, il suffit que vous transmettiez votre communication relative \u00e0 l\u2019exercice du droit de r\u00e9tractation avant l\u2019expiration du d\u00e9lai de r\u00e9tractation.[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"Livraison gratuite Enregistrer 10 \u20ac de r\u00e9ductionKlarna payer plus tardgarantie d'un an suppl\u00e9mentaire Klarna payer plus tard Enregistrer 10 \u20ac de r\u00e9duction Livraison gratuite garantie d'un an suppl\u00e9mentaire Les retours et le service apr\u00e8s vente Tous les produits Retours et SAV Tous les produits Si votre purificateur d\u2019air WINIX ou filtre a \u00e9t\u00e9 livr\u00e9 de&hellip;","protected":false},"author":1,"featured_media":29555,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3402","page","type-page","status-publish","has-post-thumbnail","hentry","entry","has-media"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/pages\/3402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/comments?post=3402"}],"version-history":[{"count":5,"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/pages\/3402\/revisions"}],"predecessor-version":[{"id":18814,"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/pages\/3402\/revisions\/18814"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/media\/29555"}],"wp:attachment":[{"href":"https:\/\/winixeurope.eu\/fr\/wp-json\/wp\/v2\/media?parent=3402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}